Solving Common D2L Problems
Save the link to this page!
Although this page is linked from the
course in D2L, that won't help if you can't access D2L! The page
is actually located on a server different from the D2L server so you can access it even if you can't access D2L. That is, if you have the link!
most common D2L issue is using an incompatible device. Although
the current "Brightspace" D2L version in theory allows use from
smartphones and tablet computers, the preferred setup is still a desktop or laptop computer
using the current version Firefox
browser (or Safari for an Apple product). Phones and tablets
sometimes give trouble, and the small screen may prevent you from
important information or accessing important features. If you
can't make a D2L feature work on your current device, it will probably
be necessary to change to the recommended setup.
Dropbox only works if you have first saved your file to a
location on your computer that you can find. You should also close the file from your
application (Excel, Word, etc.) so there is no conflict over access to
the file by D2L.
If you have an upload problem and get cut off by the assignment due
date, leave the file
and upload it to the Miscellaneous dropbox (which is always open).
Also send an explanatory email to the instructor. You may
possibly get credit if it can be ascertained that your file was created
prior to the assignment deadline.
Obviously, problems are less likely if you don't wait until the last
minute to upload your assignment!
Can't Access D2L?
If you can't access D2L at all:
- Wait 10 minutes and try again. It isn't unusual for D2L to
go down at random times, but it usually comes back up quickly.
- Make sure you are using the correct link: https://d2l.sfasu.edu . You
can find the link from the SFA home page by clicking the 3-bar menu at
the top right, selecting Info for Current Students, and look under Helpful Links.
- If clicking or typing in the D2L link doesn't work, try logging
From there, click the Student tab, then D2L. That accesses
D2L in a manner that bypasses some common problems.
Technical Support Discussion
If you can
access D2L but are having problems, one option is to post a note to the Technical Support discussion.
Anyone (including the instructor) may respond with relevant
information, for example, having the same problem; what might fix it;
none of the above suggestions solves the problem, you can contact D2L
support during business hours (8-5 M-F) by email at email@example.com or call 936-468-1919. If
you can log in, help is available outside
of business hours by filling
out a form on the D2L home page (lower right under Nights and Weekends). You may also
find helpful information at SFA Online
Send suggestions for additional tips to Dr. Fisher at the email address linked below.
Send comments and corrections concerning this page to:
Last updated August 20, 2018